Customer Satisfaction Survey
*
Denotes mandatory fields.
Rating:
A = Excellent / E = Poor
Sales Desk
Enquiry and quotation processing
A
B
C
D
E
N/A
Response time
A
B
C
D
E
N/A
Handling of problems
A
B
C
D
E
N/A
Products/Service
Lead time
A
B
C
D
E
N/A
Actual delivery time v scheduled
A
B
C
D
E
N/A
Quality
A
B
C
D
E
N/A
Reliability
A
B
C
D
E
N/A
Packaging and labelling
A
B
C
D
E
N/A
Value for money
A
B
C
D
E
N/A
Technical Support
Pre order placement
A
B
C
D
E
N/A
After order placement
A
B
C
D
E
N/A
Commercial Documents
Delivery notes
A
B
C
D
E
N/A
Invoicing and statements
A
B
C
D
E
N/A
Technical Documents
Product data sheets
A
B
C
D
E
N/A
Product user handbooks
A
B
C
D
E
N/A
Website
Content
A
B
C
D
E
N/A
Layout and navigation
A
B
C
D
E
N/A
Speed of operation
A
B
C
D
E
N/A
Overall Rating
Your overall rating for Fluid Transfer Products and Services
A
B
C
D
E
N/A
What related products or services would you like to see added to our range?
If you could improve one thing relating to your dealings with Fluid Transfer International Ltd what would it be?
Please add any general comments you may have here?
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